Effective Date: 6th September 2025
At Akshanta Sphere Private Limited (www.akshanta.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We collect information strictly for the purpose of order fulfillment and improving your shopping experience.
- Personal Information: Name, Shipping Address, Billing Address, Email Address, and Phone Number.
- Technical Data: IP address, browser type, and cookies to help our website function correctly.
2. Payment Security
We take your financial security seriously.
- No Card Storage: We do not store your Credit Card, Debit Card, or Net Banking passwords on our servers.
- Secure Processing: All payments are processed securely by our PCI-DSS compliant payment partner, PayU. Your payment details are encrypted and transmitted directly to the banking network.
3. How We Use Your Information
- Order Processing: To process and deliver your orders via our logistics partners (Shiprocket).
- Communication: To send you order confirmations, tracking updates, and invoices via Email or SMS/WhatsApp.
- Customer Support: To assist you with returns, exchanges, or product inquiries.
4. Third-Party Sharing
We respect your privacy and do not sell, trade, or rent your personal identification information to advertisers. We only share necessary data with trusted third parties for specific business functions:
- Logistics: Name, Address, and Phone Number are shared with courier partners (e.g., Delhivery, BlueDart via Shiprocket) to ensure delivery.
- Payment: Transaction details are shared with PayU to verify and process payments.
5. Cookies
Our website uses cookies to enhance your experience (e.g., keeping items in your cart while you browse). You can choose to disable cookies through your browser settings, though this may prevent you from using certain features of the store.
6. Changes to This Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically.
7. Contact Us
If you have questions regarding this Privacy Policy or wish to access/delete your personal data, please contact our Privacy Officer at:
- Email: connect@akshanta.com
- Address: Akshanta Sphere Private Limited, Nellore, Andhra Pradesh – 524003